💡 Create a new page and select Saved Response from the list of template options to automatically generate the format below.

For email

This is a good place to draft a generic email response to this question that can be quickly copied and pasted by any member of your support team. Example:

Hi [NAME],

You're not alone! A few other users have reported this issue too. If you refresh the page by hitting Command + R, your images should be restored. Please let me know if this doesn't do the trick and we can explore other solutions. Hope it helps!

Thanks,

Leslie

For Twitter

Draft a version of your response for social media here. Example:

Uh oh! Never fear, if you reset the page using Cmd + R, your images should show up right away. Sorry about that! 😅

Example questions

Whether you're using Intercom or regular email to handle support queries, you can collect links or screenshots showing how this question has been asked. Example: