❔ FAQs

💡 Social Media Scheduler - Unable to log-in to the mobile app

I am unable to log-in to the mobile app, but able to log-in to the web app Here are some tips to be able to login to the mobile app:- Be sure you're using the main account login, ...

🗯️ Social Media Scheduler - I just published a social post, but I can't find it. Where can I find it?

Find published messages. In Publish editor, please go to the Sent tab, click on the dropdown arrow on Actions column and select Verification Details. If it published successfully ...

🗯️ Social Media Scheduler - Are the pixel codes based on actions (clicks, sales, etc)?

Does the system separate them by campaign? Correct. Pixels are based on actions and the system knows how to separate.

🗯️ Social Media Scheduler - What are autoresponder emails?

Learn more about the autoresponder emails. The autoresponder emails are notification emails that you can set for every action that happens during your campaign, for ex ...

🗯️ Social Media Scheduler - When participants of a campaign upload their videos, where do these videos go?

Where are these videos stored? Submitted videos are now hosted on our server.

🗯️ Social Media Scheduler - How publishing a video to Instagram using the mobile app works

his is how your video is published in Instagram using our software. If you publish a video to Instagram through our mobile app, it will upload the video to YouTube and push a scre ...

🗯️ Social Media Scheduler - to turn off the url shortener

Warning: We don't recommend turning off our url shortener. If you turn off the software tracking, you will have no link shorteners at all. We're looking into integrating with othe ...

🗯️ Social Media Scheduler - Is there a way to remove "Published by ......" text in my posts?

Do you see the "Published by .." text when you post through our software? Here's what you need to know. If you're referring to the 3rd party API attribution, social ne ...

🗯️ Social Media Scheduler - Our Roadmap

Check our roadmap. You can go to our Trello board for our roadmap. Look at the rightmost column for Approved items. Here is your invitation to join the Trello board: https://bit. ...

🗯️ Social Media Scheduler - How is "revenue" in reports measured?

When I use the pixel codes in my E-commerce store, how would it know any of my sales? Place the 'Sale' pixel on the Thank You order confirmation page of your E-commerce store. Rep ...

🗯️ Social Media Scheduler - I press "Publish Now" button, NOTHING happens.

Is the Publish dashboard unresponsive? You may need to refresh your system. Can you please log out, close that tab, create a new tab and log back in?

🗯️ Social Media Scheduler - I just published a social post, but Verification Report shows "Verification Failed"

Do this step if your Verification Report status shows "Failed." In Publish editor, please go to the Sent tab, click on the dropdown arrow on Actions column and select Open as Copy ...

🗯️ Social Media Scheduler - How many pixel codes can I use?

How many pixels can you generate using the software and use in your campaigns? A maximum of 6 custom pixel codes can be generated, 6 custom plus the existing 1 sale an ...

🗯️ Social Media Scheduler - How to Remove the 'Record a Video' button in Video Campaigns

Customize the video submission buttons in video campaigns. You need to add the following to the CSS field in the ADVANCED SETTINGS tab in the Design Editor to remove the 'Recor ...

🗯️ Social Media Scheduler - How do I set-up my own autoresponder?

Follow the instructions below to customize the autoresponder of a campaign. Go to Campaigns Editor > Settings. From there, find Email Notifications. Choose the email that you w ...

🗯️ Social Media Scheduler - Facebook Permission Error

Does your Verification Report show a permission error for your Facebook post? If so, read through the articles below and find out how you can provide access to your Facebook Pages. ...

🗯️ Social Media Scheduler - How to Type Emojis on Your Mac or PC and Use it on Your Posts

Emojis are important in connecting with your audience when publishing social media posts. Learn how you can use them regardless of the device you're using. How to Use Emojis on a ...

🗯️ Social Media Scheduler - How to remove the caption entry in a photo contest?

Or edit them after they are submitted? To remove the caption entry on the Photo Contest template, you will have to use a custom CSS that will hide the text from the fo ...

🗯️ Social Media Scheduler - How to change the size of my contest page so it's not very narrow?

When I embed it on my web page using the embed code it defaults to that! You need to go to Campaigns Editor > Design > EDIT WIDGET in the left navigation panel, ...