The AI Chatbot offers core skills that can be utilized to enhance its capabilities and provide a tailored experience to users. These skills are:
- Q&A: The Q&A skill enables your chatbot to answer user questions by drawing from a predefined set of questions and answers. This skill is particularly useful for providing users with general information, FAQs, or support on specific topics. To leverage this skill, you can create and organize a list of common questions and their corresponding answers, and train your chatbot to match user queries with the appropriate responses.
- Small Talk: This feature equips the AI chatbot with the ability to engage in casual and friendly conversations with users. It can discuss everyday topics, share jokes, provide light-hearted responses, and create a more natural and relatable interaction experience, similar to chit-chatting in casual conversations.
- Lead Capture: The Lead Capture skill focuses on collecting user information and converting visitors into leads or potential customers. This skill can be used to gather contact information, qualify leads, or schedule appointments. To implement this skill, create conversation flows that guide users through the process of providing their information, and train your chatbot to understand and capture relevant user inputs.
- Human Rollover: This function allows customers to request a transfer from the AI chatbot to a human agent. When a user seeks more complex assistance or prefers human interaction, the chatbot seamlessly hands off the conversation to a live customer support representative, ensuring a smooth transition and continued personalized assistance.
- Send Conversation Summaries: This capability enables you to receive regular notifications summarizing the details of each conversation the chatbot engages in. Stay up-to-date on the interactions between the bot and users, including key points discussed, ensuring you're aware of the ongoing communication and can step in if needed.
- Form/Lead Capture: With this capability, the AI chatbot engages customers by asking them targeted questions to gather important information. By initiating conversations and obtaining specific details, the chatbot helps capture potential leads, enabling businesses to acquire valuable data for follow-up and conversion purposes.
- SMS Channel: This skill enables an AI chatbot to automatically respond to incoming text messages on your behalf. The chatbot processes the received messages and generates appropriate replies, allowing for efficient and timely communication without manual intervention.
- Negative Topic: With this feature, you can provide the chatbot with specific topics to avoid. If a user brings up any of these sensitive subjects, the bot recognizes its limitations and redirects the conversation to a human operator, ensuring appropriate handling of delicate or complex issues.
- Send Notification on Form / Lead Capture: This function allows you to receive notifications whenever the chatbot successfully generates a new lead or captures important information through a form. Stay informed about potential business opportunities or valuable customer interactions in real time.
- Send Conversation Summaries: This capability enables you to receive regular notifications summarizing the details of each conversation the chatbot engages in. Stay up-to-date on the interactions between the bot and users, including key points discussed, ensuring you're aware of the ongoing communication and can step in if needed.
By utilizing these three skills and configuring your chatbot accordingly, you can create a versatile and effective chatbot that caters to users' needs, provides relevant information, and helps you achieve your business goals.